Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. There are no qualifying conditions — change of mind is a perfectly good reason.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

To request a refund, visit paddle.net with the email address you used at checkout, or email support@polisays.com and we will arrange it. Refunds are returned to your original payment method, usually within 5–10 business days once approved.

Paid plans are billed yearly and renew automatically. You can cancel at any time from your plan card in the app or through the Paddle billing portal. Cancelling stops future renewals; your access continues to the end of the term you already paid for, after which saved reads stay readable but new saves and annual re-reads pause. Cancelling on its own is not a refund request — use the steps above if you also want your money back.

Outside the 30-day window we are not obliged to refund, but if something went wrong on our side — a plan you could not use, a duplicate charge, a renewal you did not expect — write to support@polisays.com and we will look at it fairly. Refund handling is also subject to Paddle's Refund Policy.